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Privacy Policy

Last updated: June 28, 2026

OK Home Made (a brand owned and operated by OK Food Products, proprietor Ramlath M A, "we", "our", or "us") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website (www.okhomemade.com) or communicate with us, including via WhatsApp Business messaging.

1. Information We Collect

We collect only the information needed to respond to your enquiries, process your orders, and provide customer support. This may include:

• Contact information you provide, such as your name, phone number, and email address.
• Order details, such as the products you wish to order, delivery address, and quantity.
• Communication content, including messages you send to us via WhatsApp, email, phone, or our website's contact options.
• Basic technical information (such as browser type and general usage data) that may be collected automatically when you visit our website.

We do not knowingly collect sensitive personal information, and we do not require you to create an account to contact us or place an order.

2. How We Use WhatsApp Business Messaging

We use the WhatsApp Business Platform to communicate with customers who choose to message us or opt in to receive messages from OK Home Made. When you message us on WhatsApp, we may use your phone number and the content of your messages to:

• Respond to your questions and requests
• Confirm, process, and update you on your orders
• Provide customer support
• Send you order-related notifications, where you have opted in to receive them

You may opt out of receiving further WhatsApp messages from us at any time by replying "STOP" or simply informing us directly in the chat. We will honor opt-out requests promptly.

Messages exchanged through WhatsApp are processed in accordance with WhatsApp's own privacy practices and Meta's WhatsApp Business Policy, in addition to this Privacy Policy.

3. How We Use Your Information

We use the information we collect only for legitimate business purposes, including:

• Fulfilling and delivering your orders
• Responding to enquiries and providing customer support
• Improving our products and services
• Maintaining basic business records as required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Sharing of Information

We do not share your personal information with third parties except:

• With service providers who help us operate our business (for example, delivery partners), solely to fulfill your order
• With WhatsApp/Meta, as necessary to deliver and receive messages through the WhatsApp Business Platform
• When required by law, regulation, or a valid legal request

5. Data Storage and Retention

We retain your information only for as long as necessary to fulfill the purposes described in this policy, such as completing an order or responding to your enquiry, or as required by applicable law. We take reasonable measures to protect your information from unauthorized access, alteration, or disclosure.

6. Your Rights and Choices

You may, at any time:

• Ask us what personal information we hold about you
• Request correction or deletion of your personal information
• Opt out of WhatsApp or other communications from us
• Withdraw any consent you previously gave

To exercise any of these rights, please contact us using the details below.

7. Children's Privacy

Our website and services are intended for general audiences and are not directed at children. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any changes will be posted on this page with an updated revision date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us: